Service and Support for Aquatic Therapy Equipment
At Hudson, our commitment to your success extends beyond the initial purchase. Our service and support team is available to help you maintain peak performance of your aquatic treadmill system, from installation through the full life of your equipment.
With over 40 years of experience designing and building aquatic therapy systems, our team brings deep product knowledge to every service interaction. Whether you need remote troubleshooting, scheduled maintenance, or on-site support, we are here to help keep your facility running smoothly.
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The Hudson Service Difference
American-Made Equipment, Supported by Our Own Team
Every Hudson system is designed and manufactured at our facility in Angola, Indiana. Our service technicians have direct, hands-on knowledge of our equipment, which means faster diagnosis, more accurate solutions, and support from people who understand your system thoroughly.
Extended Service Hours Our service team is available until 8pm ET, Monday through Friday. Support is accessible when your facility needs it, including at the end of a full treatment day or ahead of an early morning schedule.
Technical Expertise Our technicians bring decades of experience with Hudson aquatic therapy systems. Remote troubleshooting resolves many issues without the need for a site visit. When on-site service is required, we dispatch experienced technicians who are familiar with your equipment.
Preventative Maintenance Scheduled preventative maintenance helps protect your investment and extend the operational life of your system. Regular service visits also allow our team to identify and address minor issues before they affect performance.
Dedicated Account Management We work with veterinary clinics, canine rehabilitation centers, equine training facilities, and human rehabilitation programs. Your dedicated account manager understands your facility’s needs and can coordinate service, maintenance, and support on your behalf.
Service Offerings
Call or email to connect directly with a Hudson technician. Our team can assist with diagnostics, troubleshooting, and operational guidance in real time.
Call 260-564-0188 or contact us online.
Contact UsScheduled maintenance visits include a full system inspection, performance check, and written documentation for your records. Regular maintenance helps ensure consistent performance and supports compliance documentation requirements where applicable.
Call 260-564-0188 or contact your account manager to schedule.
Call UsWhen an issue arises unexpectedly, our team is available to assist by phone. Remote troubleshooting resolves many problems efficiently without requiring a site visit. When on-site service is necessary, we work to arrange a technician visit as quickly as possible.
For urgent support, call 260-564-0188. After-hours support is available.
Call UsFor issues that require direct, hands-on attention, Hudson dispatches service technicians to your facility. On-site service is coordinated through your dedicated account manager or our service line.
Call 260-564-0188 to arrange.
Call UsEvery Hudson AquaPaws Plus system includes a 3-year warranty on parts with 2 years on labor. Every Hudson equine treadmill includes a 1-year warranty on parts and labor. For facilities seeking additional coverage, customizable extended service plans are available to fit your usage and budget.
Contact us to learn more about coverage options.
Contact UsOn-site operational training is provided at installation. As staff changes or protocols evolve, our team is available for follow-up training and ongoing guidance. Helping your team use the system confidently and correctly is part of our ongoing commitment to your facility.
Request a Training SessionReplacement parts, water care products, and companion equipment are available through our online store for direct purchase, without waiting on a service call.
Shop the AquaStoreService For Your Facility
Support Designed Around How You Operate
Aquatic therapy equipment functions in very different environments — each with its own operational demands. Here is how our service support applies to each.
Canine Rehabilitation Clinics
Veterinary rehabilitation clinics depend on consistent equipment performance to maintain patient treatment schedules. When a system requires service, minimizing downtime is a priority for both patient care and clinic operations.
Hudson’s service team works with canine rehabilitation facilities to provide fast remote diagnostics, flexible maintenance scheduling, and responsive on-site support when needed. Our technicians understand the clinical environment and work to accommodate your schedule.
“There’s a reason why after 25 years I still have a Hudson underwater treadmill for my canine patients… any time I have an issue, they’ll come and fix it. They will work with me over the phone. It’s very, very simple and easy to fix and get a repair person.” — Carrie Adrian, Rehabilitation Director
Equine Training and Therapy Facilities
Equine programs run on tight training, rehab, and competition schedules, where consistency is critical. Reliable equipment and timely service help ensure horses stay on track without unnecessary interruptions.
Hudson’s service team has experience working with equine facilities and can schedule preventative maintenance around your training calendar. When urgent issues arise, we respond promptly to limit disruption to your program.
“Hudson was about the only company that would contact me back when I started inquiring about the units. They did a great job of following up. Their follow up separated them from the rest of the competition” — Triple 8 Equine Center
Human Rehabilitation Centers
Physical therapy practices and clinical rehabilitation programs require dependable equipment performance to maintain patient care continuity. Maintenance documentation and compliance support are also practical considerations for many facilities.
Hudson’s service support for human rehabilitation centers includes detailed records of every maintenance visit, familiarity with clinical operating environments, and responsive support when issues arise.
Service Commitment Summary
What Hudson service includes:
- Service team available Monday–Friday, 8am–8pm ET
- Remote troubleshooting and phone support
- On-site service dispatch when needed
- Preventative maintenance scheduling
- Multiple parts and labor warranties on every system
- Dedicated account managers
- Written maintenance documentation
- Support from the team that designed and builds the equipment
Contact Our Service Team
For service inquiries, maintenance scheduling, warranty questions, or extended coverage options, our team is available Monday through Friday, 8am–8pm ET.
Service: 260-564-0188 | Sales: 260-665-1635